Orders are generally shipped within 1 – 3 business days of receipt of your order and sent via the shipping method you have selected. If you live outside Bangladesh and the shipping method you have selected is unavailable for your delivery we will let you know of another shipping method and additional costs if any.

Please Note: We ship all of our products all over the world. Please check with your local customs departments to be sure there will be no issues with receiving the products in your location as we do not know customs requirements in all countries and can not be responsible if customs regulations in your country will not allow your order to be delivered to you.

1. Average shipping & handling costs within Bangladesh will be determined by the Courier company and will be collected from the purchaser at the time of delivery.

2. Average international shipping/handling costs are $15.00. International Orders are always welcome!

3. We currently ship all over the world via First Class Mail, Global Priority Mail, and Federal Express.

4. Please be aware that we only ship orders when all products in the order are in stock to ship.

RETURNED GOOD POLICY

We’ll accept a return of any stock item within 30 days of the original invoice date. We will not accept a return of a non-stock item. You must request authorization before you return any items. To receive a return authorization number, contact Customer Service or your distributor. Requests for product returns must include the reason for the return, the reference part number, the quantity, the lot number, and the invoice number.

All returned products must be received in their original, unopened packages and be undamaged and packed appropriately for shipping. Items must be in saleable condition and suitable for restocking.

Follow these guidelines when you prepare your return:

• Include the original order invoice or packing slip, or a facsimile of either one.
• Write the return authorization number on the outside of the package.
• Ship your return to the appropriate Cook location and address it to the attention of Returned Goods.

Returned items may be subject to a reprocessing charge that varies by location. We’ll give full credit for any item that has to be returned because of a processing error by reckeweg-bd.com.